Privacy Policy

Haegeum Gold Kiwi (hereafter ‘Company’) values your personal information and complies with "Act on Promotion of Information and Communications Network Utilization and Information Protection, ETC"

Through its privacy policy, Company informs you, customers, of how the personal information provided by you is used and what measures are taken in order to protect such personal information.


If we make any changes to Company’s privacy policy, such changes will be notified via website notice (or individual notice).

■ Personal Information We Collect

Company collects the following personal information for signing-up, consultation, service request, among other reasons:


ο Collected information: name, date of birth, gender, user ID, password, Q&A for password, email, service use record, access log, cookies, IP address
ο Means of collecting personal information: Website (via signing-up, message boards)

■ Purpose of Collecting and Using Personal Information

We use your personal information for the following purposes:

ο Member management
To verify identity of Members, identify individuals, prevent unlawful or unauthorized use by illegitimate Members, confirm agreement for signing up, verify age of Members, and to verify agreement of legal representative when collecting personal information of children aged 13 and younger.
ο Marketing and advertisement
For statistics related to access frequency and/or use of Service by Members.

■ How Long We Keep and Use Personal Information

In principle, we delete personal information promptly after achieving the purpose of collecting and using said personal information. However, provided that the relevant law and regulations demand, Company store member information for the following period as specified by the relevant law:


Stored item: User ID
Legal ground: Use and Protection of the Credit Information Act
Stored period: 3 years

Records pertaining to display and advertisement: 6 months (Act on Consumer Protection in the Electronic Commerce Transactions, etc.)
Records pertaining to cancellation of agreement or offer: 5 years (Act on Consumer Protection in the Electronic Commerce Transactions, etc.)
Record of payment and goods supply: 5 years (Act on Consumer Protection in the Electronic Commerce Transactions, etc.)
Records pertaining to consumer complaints or disputes: 3 years (Act on Consumer Protection in the Electronic Commerce Transactions, etc.)
Records pertaining to collection/processing and use of credit information: 3 years (Use and Protection of the Credit Information Act)

■ The procedure and method of deleting personal information

In principle, Company deletes personal information promptly after achieving the purpose of collecting and using said personal information as follows:


ο Deletion procedure

Information entered by Members for the purpose of signing up, among others, is, after the relevant purpose has been achieved, transferred to a separate database (or to a separate filing cabinet, for paper documents) and saved for a certain period for information preservation according to Company’s internal policy and/or relevant law and regulations (See How Long We Keep and Use Personal Information) prior to being deleted.

Personal information that has been transferred to a separate database, unless otherwise required by law, will not be use for any other purpose than specified.


ο Deletion method

- Personal information saved in an electronic format will be deleted by using a technical method that does not allow said information to be restored.


■ Disclosure to Third Parties

In principle, Company does not disclose personal information of Users to a third party. However, this does not apply if:

- users agreed to such disclosure in advance; and/or

- such disclosure is required by law and regulations or by an investigation agency for an investigative purpose in accordance with established procedure and method.

■ Sharing collected personal information

Company will not share, without your consent, your personal information with a third party. Should it become necessary at any point in the future, we will notify you of such and, if needed, obtain your consent in advance.

■ What Rights Users and Their Legal Representatives Have and How to Exercise the Rights

Users can always view and/or modify their personal information submitted to Service and request cancellation of their membership.

To view or modify personal information, users need to click‘Modify Personal Information’ (or, ‘Modify Member Info,’ etc.) and, to cancel their membership (canel agreement), click ‘Delete Account’ and verify their authorization.

Alternatively, you can contact the peresonal information manager via mail, phone, or email and we will promptly take action accordingly.

Once you requested modification of incorrect personal information, we will not use or share said personal information until we complete the correction. In addition, if we have already shared incorrect personal information with a third party, we will immediately notify said third party to correct the information.

We process personal information that was asked by users to be canceled or deleted in accordance with “How Long We Keep and Use Personal Information” and does not allow such information to be viewed or used for any other purpose than specified.

■ Installation, Operation, and Rejection of Automatic Personal Information Collection Device

Company uses “cookies” for storing and identifying your information. Cookies are very small text files sent from the website server to your browser and stored in your hard disk. We use cookies for the following purposes:

▶ Purpose of using cookies, etc.:
- to analyze frequency and time at which Members and non-Members visit the site, understand and track the preference and interests of users, and to establish target marketing and personalized services based on understanding of users’ frequency of participating in events and visiting the site

You have an option to disable cookies. To do so, you can select or deselect the relevant options on your web browser so as to allow all cookies, be asked each time cookies are stored, or disable all cookies.

▶ How to disable cookies
E.g.: You can select or deselect the cookies option on your web browser so as to allow all cookies, be asked each time cookies are stored, or disable all cookies.

How to change the settings (e.g. on Internet Explorer)
: Go to Tools > Internet Options > Privacy

However, if you disable cookies, we may have problems providing Service to you.


■ How to file complaint related to personal information

Company operates the following department and personal information manager in order to protect your personal information and handle relevant complaints:



Name of personal information manager:
Email:



You can report all your complaints related to personal information that you experience while using Service provided by Company to the personal information manager or relevant department. We will do our best to give you prompt and satisfactory answer to all your reports.



Please contact the following organizations if you have any other problem or questions related to privacy violation:

1. Personal Information Dispute Mediation Committee (www.1336.or.kr/1336)

2. ePrivacy Mark (www.eprivacy.or.kr/02-580-0533~4)

3. Internet Crime Investigation Center, Supreme Prosecutors' Office (http://icic.sppo.go.kr/02-3480-3600)

4.Cyber Terror Response Center, National Policy Agency (www.ctrc.go.kr/02-392-0330)